RETURNS & EXCHANGES
What is your Returns Policy?
We happily accept returns purchased from TWSwimwear.com in original condition, unused, unworn, unaltered, unsoiled, unstained and unwashed, with tags attached and liners intact for a store credit.
For sanitary reasons please try on the swimwear over your underwear.
Return shipping is at the customer’s expense. You have 14 days from the day of your delivery date to send back to us for a store credit. A tracking and shipping reference must be sent to our Returns Team. Contact our Customer Care Team for information on returns.
What is your Returns Policy for sale items and orders placed with a discount code?
Items purchased on sale, a discount code or a marked down price are final sale and are not eligible for return. Sale items include items purchased with a promotional or discount code and advertised as final sale. We do not offer any exceptions to this policy.
How soon will I get my store credit?
Once your items are received and inspected by the returns team, to ensure the return meets all requirements, you will be notified of your store credit code via email. This can take up to 3 – 5 business days. Make sure you check your Junk Mail folder if you cannot find the email in your inbox.
How do I use a promotional code or store credit code?
Simply enter the promotion code or store credit code at checkout.
Does my store credit expire?
Store credit and Gift Cards can be used at any time and do not have an expiration date.
What can I do if the promotional code or store credit code isn’t working?
If you are experiencing issues with a promotional code or store credit, recheck your email to ensure the code matches exactly what was sent to you. If you are still experiencing issues, please contact our Customer Care Team.
I ordered something and now its on sale, do you match the new sale price?
All orders made prior to a sale are nonnegotiable for a percentage of a refund once the sale commences. All sale prices are final sale.
Can I return Final Sale items or items purchased with a Discount Code?
All items marked as final sale or with a Discount Code have been reduced in price and cannot be returned for an exchange or store credit. We understand that buying final sale items can be tricky, so if you have any questions about sizing, fit or fabric, refer to our size charts before placing your order. If you are still unsure, please contact our Customer Care Team for assistance. No exceptions can be made for sizing, fit or fabric issues on final sale items.
What items are exchangeable?
- Items returned within 14 days of delivery date.
- Full priced items in new condition (items must be undamaged, unused, unworn, unaltered, unsoiled, unstained and unwashed with tags attached, liners intact and in original packaging)
What items are non-exchangeable?
- Items marked as final sale.
- Free gifts or promotion items with retail value.
- Sale items including items purchased during flash sale or with a discount or promotional code.
- Items that have been either, damaged, used, worn, altered, soiled, stained, washed with tags and liners removed.
What do If do if I experience issues with my items?
We are confident you will love your pieces, however, if there are any issues with a fault or damaged, please contact our Customer Care Team so we can assist and resolve quickly.
Please note that TW Swimwear does not offer refunds, unless goods are received in a faulty or damaged condition, and we cannot rectify it.
What happens if my return is rejected by your returns team?
Any items received for return that are not in original condition, in packaging, damaged, used, worn, altered, soiled, stained, washed with tags and liners removed or outside the 14-day return policy will not be accepted by our Returns Team. We are unable to issue store credits on these items for sanitary reasons. The items will be returned to you at your cost.
TW Swimwear does not offer cancellations, when you confirm payment, you are agreeing to commit to your purchase. Please choose carefully as we cannot be held responsible if you change your mind.